NACCO Man Wins Executive of the Year

March 5, 2012


NACCO Materials Handling Groups
(NMHG) Managing Director for the Asia-Pacific Region Andrew Satterley has been named Executive of the year by Stanford Who’s Who.

Satterly, who has been in the materials handling business over 25 years, achieved the recognition from the international business network  in January for “formulating and successfully implementing strategic and operational plans”.
Since joining NMHG in its Sydney-based materials handling operation for the Asia-Pacific region in July 2011, Satterley has spearheaded a comprehensive growth program for the company’s Yale and Hyster brands.
Along with materials handling, access equipment and logistics, his experience spans a wide variety of markets including building construction, mining, manufacturing and government.

He previously played major roles in business transformation processes with well-known companies Crown Equipment Corporation, Linde Material Handling and most recently as Vice President of Sales, Marketing and Customer Support for JLG Industries.

Satterley is currently responsible for planning and implementing strategic financial management, marketing and sales systems to help drive regional growth for NMHG.

He says his goal for Australian and  fast growing Asia-markets is to apply NMHG’s financial, technical and logistics resources to provide an industry-best ownership experience for Yale and Hyster brand users.

“Customers will progressively experience a major upgrade in specialised Hyster support covering everything from the quality and responsiveness of field service operations to replacement parts availability and solution focused sales consultants,” Satterley says.

“A similar transformation is in development for NMHG’s other respected brand, Yale, which has over 80 years’ global experience and strong representation at over 30 locations throughout the Asia-Pacific region.”

Headquartered in Cleveland, Ohio in the United States, NACCO Materials Handling Group is the parent company for Yale and Hyster. It is a wholly owned subsidiary of NACCO Industries Inc.  

 

Originally published March 5, 2012 by http://www.supplychainreview.com.au

Independent Study Ranks Hyster Company No. 1 in Brand Satisfaction

Based on evaluations from current customers of leading lift truck brands

GREENVILLE, N.C. (December 5, 2011)  – In an independent survey conducted by Peerless Media Research Group, Hyster Company ranked No. 1 in brand satisfaction. Current customers of leading lift truck brands including Toyota, Crown and Raymond were evaluated.

“It is truly a testament to our associates’ hard work that we received the top-place ranking in brand satisfaction,” said Jonathan Dawley, president of Hyster Distribution. “This award represents not only our commitment to producing durable, long-lasting products, but also to the outstanding dealer base that drives customer satisfaction every day.”

Peerless Media Research Group’s study surveyed individuals in September 2011 who indicated that they were involved in their company’s lift truck purchase process. The sample group was selected from its Logistics Management subscriber base and represented leading lift truck brands including Hyster, Toyota, Crown and Raymond. The results were based on 540 qualified respondents with a margin of error of ± 4.3 percent.

“This is the second No. 1 award that Hyster has received in a four-month span,” continued Dawley. “The first resulted from a July Peerless survey in which Hyster® lift trucks ranked No. 1 in the U.S. for total cost of ownership. Together, our two No. 1 awards are helping propel Hyster to the forefront of the lift truck industry – showcasing our strength in the aftermarket and parts and service arenas.

About Hyster Company
Based in Greenville, N.C., Hyster Company (www.hyster.com) is a leading worldwide lift truck designer and manufacturer. Hyster Company offers 130 models configured for gasoline, LPG, diesel and electric power, with the widest capacity range in the industry — from 2,000 to 115,000 lbs. Supported by the industry’s largest and most experienced dealer network, Hyster Company builds tough, durable lift trucks that deliver high productivity, low total cost of ownership, easy serviceability and advanced ergonomic features; accompanied by outstanding parts, service and training support. In an independent survey conducted by Peerless Media Research Group, the full line of Hyster Company lift trucks ranked No. 1 in the U.S. for total cost of ownership in 2011.

Hyster Company is an operating division of NACCO Materials Handling Group, Inc. (NMHG), which employs approximately 5,000 people worldwide. NMHG is headquartered in Cleveland, Ohio, and is a wholly owned subsidiary of NACCO Industries, Inc. (NYSE:NC).

For more information, please contact:
Brett Turner
Jackson Marketing Group
864-272-3014
brett.turner@jacksonmg.com

Construction Equipment Guide | Telehandler Rises to the Top as a Solution for Debris Removal

From: Construction Equipment Guide
Region: Midwest Edition | StoryID: 17328 | Published On: 12/10/2011

Telehandler Rises to the Top as a Solution for Debris Removal | The telehandler’s 5,000-lb. (2,268 kg) load capacity shaves hours off the loading time, while its greater lift height eliminates the need for a ramp and enables the crew to load bigger trucks with taller side rails. | Construction Equipment Guide PhotoDanny Manley, owner and president of AquaProof Inc., used to spend three days and hundreds of dollars hauling loads of dirt and concrete to the dump every single time he and his crew finished up a job. He realized he needed a better solution. Exploring his options led to a simple machine switch that’s saving Manley and his AquaProof crew thousands of dollars and many hours of tedious labor.

AquaProof Inc. in Cincinnati, Ohio, performs basement waterproofing, drainage work and foundation and structural repair. Founded in 2002, the company has 25 employees and serves both residential and commercial properties. Although the basement waterproofing industry is a competitive business, Manley has positioned AquaProof to provide completely customized services. Instead of prescribing basement waterproofing as a fix-all solution, AquaProof combines interior and exterior waterproofing techniques to repair damaged foundations and water-logged yards.

“Our niche is to customize our services for each project,” Manley said. “That’s why my company doesn’t specialize in just one service. Basement waterproofing is definitely the most common job we perform, but certainly not the only one.”

When a client comes to AquaProof for an estimate, Manley assesses all aspects of the problem from the yard and gutters to foundation cracks and basement flooding.

“Not only does waterproofing basements and fixing damaged foundations allow the homeowner to utilize that space again, but it also increases the home’s resale value,” Manley said.

Basement waterproofing can include interior work, exterior work or a combination of both. The first step for interior waterproofing is to place a protective layer of carpet and an exhaust fan in the basement. Then, AquaProof employees begin the heavy lifting. Using a jackhammer, they remove 12- to 18-in. (30.5 to 45.7 cm) of floor around the perimeter of the wall. Next, a trench is dug along the footing and shaved down 1-in. (2.5 cm) every 10 ft. (3 m) to create a pitch.

All of the dirt and concrete is hauled out of the basement in five-gallon buckets. When the excess material is gone, a soil separator is placed in the trench and covered with a layer of gravel, the floors are cleaned and the concrete is re-poured. Water is diverted out of the basement by pumps or gravity, depending on the specific problem in each home.

For exterior waterproofing, a trench is opened on the exterior walls of a home or building. AquaProof employees inspect the walls for cracks and repair any that are causing problems. Tar is applied to the entire exposed wall and plastic is lined on the bottom of the trench. A drainage mat is secured to the wall to prevent water from coming into contact with it. To finish up, filter fabric is placed in the trench on top of the plastic, perforated tile is laid on top of that and everything is covered by gravel. All of the soil is replaced and tamped down to prevent settling. Laying grass seed and straw are the final steps to completing the exterior waterproofing process.

AquaProof’s expertise extends well beyond just interior and exterior waterproofing.

“We combine the interior and exterior systems in applicable areas,” Manley explained. “Our additional services include sump pumps, grading, French drains, fixing bowed walls, stabilizing foundations, downspout lines and window well repair.”

Although it sounds counterproductive, the AquaProof crew must often create an even bigger mess before solving a homeowner’s original problem. Jackhammering basement floors and digging trenches stirs up a lot of dust and misplaces hundreds of pounds of concrete, gravel and dirt. During the exterior waterproofing process, displaced dirt is simply tamped back down into the hole once the wall cracks are repaired. When it comes to interior waterproofing, however, the process isn’t so easy. All of the excavated material must be hauled out of a basement by hand and transported back to the shop for temporary storage. Clients end up with a clean, leak-free home, while Manley and his employees are faced with mountains of rubble at their shop.

With two to three projects going on at one time, the pile of rubble amasses quickly. Until recently, Manley and his crew used a skid steer to load the excess material into Manley’s pickup trucks to be taken to the dump. Sometimes the process would take up to three days, becoming excessively costly and time consuming. The loaded skid steer had to be driven up a ramp in order to reach the bed of the trucks. When the trucks were filled, they had to be unloaded at the dump and driven back to repeat the process over and over. Manley not only paid for gas and wages for his employees, but also incurred a $35 dumping fee with each load. After three days and 57 loads, Manley had spent thousands of dollars. He needed a better solution.

Manley worked closely with his local JCB dealer, MH Equipment in Cincinnati, Ohio, to explore machinery options. His MH representative asked if Manley would be willing to try a different machine — a JCB 524-50 telescopic handler. Manley demoed the telehandler in his shop and was immediately convinced of the machine’s advantages over a traditional skid steer.

The telehandler streamlines the entire rubble-removal process. Due to his speedy little machine, Manley now has the ability to haul away the excess material in six hours instead of three days. The telehandler’s 5,000-lb. (2,268 kg) load capacity shaves hours off the loading time, while its greater lift height eliminates the need for a ramp and enables the crew to load bigger trucks with taller side rails. These larger trucks can hold three times much debris than the smaller trucks Manley was using before, and the dump charges them a small cost of only $15 per load. This more efficient process helps Manley save $2,500 to $3,000 per day when removing construction debris.

While Manley’s old skid steer was certainly a useful machine, the telescopic handler was simply a better fit for his unique needs. Skid steers are ideal on landscaping and construction sites when smaller loads need to be moved from one location to another. They also can be fitted with several different attachments including a forklift, bucket or snow plow, making them great all-purpose workhorses. However, according to Jim Blower, senior product marketing manager of JCB North America, compact telehandlers like Manley’s new JCB 524-50 can actually handle the same tasks as a skid steer and also are available with many attachments.

“Compact telehandlers can be outfitted with a number of attachments, making them able to perform many of the same tasks as a skid steer loader, for example,” Blower explained. “While skid steers are also highly maneuverable and useful in crowded spaces, compact telehandlers have an extendable boom that provides greater reach if you’ll be lifting any loads across obstacles or up to a higher level. Some compact telehandlers can even be used as a compact loader when outfitted with the appropriate bucket attachment.”

The 524-50 JCB model Manley purchased is an 85 hp (63 kW) machine with a 5,000-lb. load capacity. It’s capable of reaching a height of 17-ft. 4-in. (5.3 m) and, unlike a skid steer, it can travel up to 18.6 mph enabling it to be driven on roads between jobs if necessary. The telehandler’s robust load capacity isn’t inhibited by its small size either — the machine is only 6-ft. 11-in. (2.1 m) tall.

JCB carries a wide-range of other telescopic handlers to meet a variety of needs. The line-up includes telehandlers with 13 to 54-ft. (4 to 16 m) booms that can carry loads of 3,000 to 10,000-lbs. (1,361 to 4,536 kg). The smallest machines have been used by professionals who need the telehandler to fit through as small a space as a home doorway.

Manley said, “I save time by loading materials in the telehandler, because it’s a lot faster than using my skid loader. It saves wear and tear on my vehicles, and I only need one man on the job instead of three.”

Manley also uses the JCB telehandler to load trucks with supplies for the job site. The versatility of the machine is an added bonus. Saving time and money — two valuable resources for business owners — has made the most impact for Manley and AquaProof Inc.

“I think that this is an example of how important it is to always keep your eyes open for a better solution,” Manley said. “The new machine will pay for itself in savings in a little less than three years. If I hadn’t been open to the idea of replacing our skid steer with a telescopic handler, I’d still be paying thousands of dollars to get rid of the debris we generate at our job sites.”
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Visit our Construction Equipment Website at www.mhjcb.com

 

Hyster Named Supplier of the Year!

Greenville, NC, United States
Hyster Company has been named Supplier of the Year by ZF Group’s North American operations.

Hyster Distribution president Jonathan Dawley thanked Great Lakes Power Lift for providing Hyster forklifts and support to the national ZF facilities. “This award would not be possible without the incredible service they provide, which is integral to a successful, long-term partnership.”

ZF is a leading worldwide automotive supplier for driveline and chassis technology with 117 production companies in 26 countries.

Source: http://www.forkliftaction.com

 

 

Wild ride for Teamster – IN A TOILET!

Washington state man gets the ride of his life – courtesy of a forklift.  ”It was one of those situations where it’s hard not to laugh,” said Todd Nelson, spokesman for Washington Closure Hanford.

Click HERE to read the full Story from the Tri-City Herold

Salute to Women in Material Handling!

Article Published by Material Handling Wholesaler
Written by Mary Glindinning

Women can get somewhere in their career by getting product from one place to another, or helping their customers do that.

If women were ever told they can’t get there from here – that they don’t have a place in material handling – that message is as old and dusty as a gravel road.

Now the message is, get up to speed, don’t be afraid to ask for directions and enjoy the ride. The material handling industry, while still male dominated, is a good place to make a good living, women who have found a home in the industry said.

The keys to success – knowing your product, building relationships with customers – are not specific to either gender. It just takes a willingness to learn and work hard.

While material handling is probably not the first industry women think of working in, they encourage more women to take a look at the industry when they are looking for a job.

“Pallet rack, steel shelving – they’re not things a girl usually dreams of surrounding herself with when she enters the working world,” said Chastity Wilke, Vice President of National Accounts at Storage Solutions, Inc. “But if you focus on the fact that being a woman in this industry is just as satisfying and achievable as anything else, more young women would be willing to give it a shot.”

Just don’t expect the journey to be easy or quick.

“You have to be ready to trade in your fancy business suit for a pair of steel-toed boots and a hard hat. It takes time and knowledge to succeed in this industry, which are two things that can sometimes be lost on people just starting in the working world. If you remember that it takes a while to get your footing, once you give it a chance, I think you can surprise yourself,” Wilke said.

Wilke did not hesitate to join the material handling industry because it is male-dominated.  Out of college, she looked for a sales trainee position and started selling forklifts. That led to Storage Solutions, where she has worked for 13 years.

“I love it. I honestly can’t imagine doing anything else. Storage Solutions has helped tremendously in providing me with the tools, knowledge and support to be comfortable in this industry,” Wilke said. “We also have such strong partnerships with our manufacturers that I have been surrounded by an incredible network that allows me to provide solutions to my customers.”

Intelligence and hard work are what you need to succeed, she said, and those traits are not gender-linked. And they are the keys to success in whatever you do.

“I believe it’s very important to know your products and to be able to respond to your customers’ needs. There have been a few who have challenged me over the years, but most have realized that I am just as capable as any sales guy in this industry,” Wilke said.

“I follow through from start to finish on a project and never leave them hanging. It’s like any other industry, really. You have to earn the respect of your peers.”

Wilke found her way to material handling through college recruiting. “I think that no matter where you’re doing your recruiting, though, it’s important to highlight the fact that while this industry isn’t as sexy or
glamorous as some other industries, it can be just as empowering and rewarding,” she said.

Becky Teague, senior inside sales support coordinator for Ross Clark, took a traditional route to an untraditional field: she answered a want ad “I had just relocated to the area and was in need of a job. My immediate
background was in group health, dental and life insurance sales, but I was desperate enough to consider anything having to do with a service industry,” Teague said. “I believe the ad read ‘inside sales/customer service.’ I didn’t know who my potential employer was or anything about the company until I was actually interviewed.

“Wow, what an eye-opener. I can only speak for myself, but I had absolutely no idea just what material handling and warehousing entailed. I had worked for two nationwide wholesale grocery companies in previous years and watched multitudes of trailers being loaded every morning, but I honestly never gave any thought to the inner workings of what lay just beyond the warehouse doors. Nor, do I think, did my fellow customer service/data entry coworkers. It was a man’s world that we just didn’t enter.”

But she did cross that threshold into that world when she was hired by Ross Clark after that blind interview in 2003.

“It was hugely terrifying and great fun all at the same time,” Teague said. “I thought I’d never learn structural rack from roll-form, boltless shelving from clip style, dock shelters from dock seals, stretch film from Saran wrap, but eventually, it started to make sense. I had tremendous support from my fellow employees and the best part was – and continues to be – establishing and maintaining trust-based relationships with our clients.”

She has never felt she was treated differently because she is a woman in a male-dominated industry, she said. “I think women are generally more emotional in their approach, which gives us an initial advantage. But the male gender has finally figured out that we can be soft and understanding but tough and knowledgeable all at the same time,” Teague said.“When the customer’s expectations are met (or wildly exceeded, which is our goal) there is a huge sense of accomplishment and pride not specific to any gender.”

Her main job is to help field sales people with product research, material ordering, logistics, installation and project coordination with customers. “He collects the commission check, but my contribution is integral and I am as serious about my job as he is about his. I’m fairly certain he would agree this pairing has been very successful for many years, and our relationship is not unique within our company.”

Like Wilke, Teague encourages women to find their place in material handling. “At first glance, you may be tricked into seeing only forklifts and overalls, but scratch the surface and you will find a profession well worth nurturing.”

Mary Glindinning is a freelance writer who has worked at daily and weekly newspapers for more than 20 years. She lives in rural Shullsburg, Wis. You may contact her by e-mailing editorial@mhwmag.com.

A handful of female managers from MH Equipment were selected to be highlighted in the October edition of Material Handling Wholesaler which highlighted women in the material handling industry. MH Equipment is thankful for not only our female employees, but all our employees in general. Thank you for all your hard work and dedication!

New Mariotti Presentation at ProMat 2011

Forkliftaction.com released an article this morning about 3 new products that emerged at ProMat this year. Mariotti was among a few exhibitors showing new equipment, and we are proud to say we offer this new piece of equipment! To see how the world’s smallest forklift operates, check out our previous video post.

The following description is courtesy of forkliftaction.com.

V Mariotti Srl made its first global presentation of the Mycros AC 4-6C, which is dubbed “the world’s smallest forklift” with capability to operate in tight spaces.

“The interest level was very high and we expect sales to follow,” says Francesco Bruno, sales manager with the firm in Grugliasco, Italy, near Torino. “We will also present the forklift at the CeMAT show in Hannover [Germany, in] May.”

Mariotti began developing the AC 4-6C in 2009 and conducted beta trials with an Italian customer in mid-2010. “All the electronic, hydraulic and mechanical components are the same as those found in the ME AC 8C-10C,” Bruno says. “The major differences are the mast and the size of the forklift.”

The AC4 has a lifting capacity of 750lbs (338kg) and the AC6 can lift 1,100lbs (495kg). The width for each is 31 inches (77cm) with a standard or duplex mast and 34 inches (85cm) for a triplex mast.

Smith-Gramley Ltd of Loves Park, Illinois says the Mycros AC6C list price, including battery and charger, is USD24,000.

You can find this product and other forklift products and services, on our website.

To stay up-to-date on more products and news regarding the material handling industry, “like” us on Facebook, “follow” us on Twitter and connect with us on LinkedIn.

How We Did It

The MHEDA Journal wrote a great article last July about the award-winning successes of distributors in 2009, a year that was dismal for much of the material handling industry. While employees were being let go and sales were a struggle, the year wasn’t all bad. Tweaks to strategies and a concentration on customer service made all the difference.

Each of the distributors listed in the article were named to at least one manufacturer’s list of 2009′s Top Dealers. What were their secrets to come out successful in a down a year? Here is how MH Equipment did it.

“I may be unusual in that I look back at 2009 with more affection than any other year I’ve owned MH Equipment Company besides my first year. Two of our six divisions earned Dealer of Distinction awards, which is partially a testament to how well we’ve performed in those regions. Our market share has always been strong in Illinois and Iowa. What made this year a little different for us was the company’s overall financial performance. Our revenue was down 29 percent in 2009, but we still found a way to be reasonably profitable. I’m pretty proud of that.

“We really focus on fleet management. We tell the customer that we will take care of their entire fleet for X number of years for a fixed number of dollars. By having a lot of those contracts in place, it helps us communicate with and remain partners with the customers. They have an agreement in place already so we know they’re not going to leave us. They may want to adjust the terms, and that’s okay, but the fleet management accounts keep the long-term relationships intact.

“We teamed up with Hyster’s national accounts team to take advantage of some great opportunities in our territory to have some large transactions. Agriculture, which makes up a huge portion of the economy in the states where we earned awards, lagged the general economy a bit, so we had some success focusing on that segment of the marketplace. There are three large companies in particular with whom we’ve developed relationships and all of them made purchases last year. That’s a culmination of years of being partners and working together. Those kind of relationships aren’t created overnight.

“The thing that makes MH Equipment successful is the leadership team. We reorganized our structure last year to streamline our operations. We put one of the owners, Darrell Randall, in charge of our marketing, and another owner, Fred Metzger, in charge of all unit sales for the company. Having top-level executives in those roles helped us be more strategic and efficient with our limited resources.”

John Wieland, CEO
MH Equipment Company (Mossville, IL)

 

Article taken from the MHEDA Journal website.

A Future in Forklifts

June 14, 2010
DAVENPORT, Iowa
Inside its Davenport dealership, MH Equipment Company is taking material handling to new heights. Starting in Peoria back in 1952, the firm now has some 25 locations in nine states. It employs about 45 persons in Davenport and more than 550 company-wide.

“More customers are looking to get out of maintaining equipment — the maintenance side of the business — and focus on their core-building equipment,” said Rick Stearns, who serves as the Davenport branch manager.

The company has a solid client base that includes big names like Deere, Hon and Monsanto.

That keeps MH Equipment looking for new ways to grow its business. This year is off to a great start. Since maintenance makes up nearly half its business, the company is moving ahead by fine-tuning its focus.

“Complacency in our industry just won’t work,” said General Marketing Manager Dannelle Dahlhauser. “We need to continue to grow within a changing business environment.”

While other manufacturers downsize and do more with less, MH Equipment continues to grow. Despite a sales dip during 2009, it expects a 15% staffing increase in Davenport.

That means more hands-on jobs for mechanics and technicians, who service Hyster equipment and other brands both in-house and on location. With on-the-job training, it turns into a good opportunity for qualified job seekers. One that also helps clients.

“We really try to go out there and determine what their needs are,” Dahlhauser said. “Really help them be successful with their fleet and with their business as well.”

A business that naturally has its ups-and-downs with forklifts is mostly climbing these days.

“Our connection with the people makes us more than a company to work for,” said Stearns. “It’s more like a family.”

A family with a future in forklifts.

To view the article on the WQAD News site, click here.

And the Winner is…

On our website, you may have noticed that MH Equipment is a multiple year  “Dealer of Distinction” award winner. Today, the results for the 2010 Hyster Dealer of Distinction awards were announced to all Hyster dealers across North America.

Mh Equipment has earned the title “Hyster Dealer of Distinction” for 2010.

“The Hyster Dealer of Distinction Program is designed to recognize dealers with focused leadership and who have driven their companies to the highest level of performance in all areas of the business. Each year, the goals for Distinction are raised. Annually the dealers that make this commitment to strive for distinction elevate their organization to this elite level.”

- Don Chance, President, NMHG Sales.

Visit our website to learn more about this coveted award, and why we are so proud to be named Dealer of Distinction.